Returns & Refunds

Returns

Because we sell business-to-business, returns are handled per the confirmed order and the applicable Incoterm (FOB / CIF / CFR / EXW / FCA / DDP). We generally accept return of unused, resaleable goods within the window agreed in the order confirmation.

Refunds

After we receive and inspect returned goods, a refund or credit is issued to the original payment method or account, excluding freight and any non-recoverable costs agreed in the order.

Non-returnable

• Custom-configured or made-to-order products.
• Opened consumables or items with broken seals.
• Goods damaged by the buyer's handling.

How to start

Email richard@anshinetech.com with order number, reason and photos if relevant. Do not ship back without a return authorisation, or the parcel may be refused.

Note: this is a commercial template, not legal advice. Confirm the exact terms in your contract / order confirmation.